As vice president of support services, Michael Biery is responsible for providing Kronos customers with the right mix of services to ensure that Kronos products meet their business needs. Biery joined Kronos in 2003 with more than 30 years of leadership experience in the software industry.

Biery's career began as vice president of a copper and uranium mining company in Utah, where his quest for more efficient business processes led him to develop mine planning and financial software for the industry. In the early 1980s, he sold the software company that he founded to General Electric. From there, Biery began his ascent within the quickly evolving software industry, moving on to gain extensive experience and hold executive leadership positions at a number of successful software companies including Dun & Bradstreet and Sybase. Biery served as general manager at Dun & Bradstreet for the UNIX product line, and vice president of development and client services, where he re-engineered and consolidated seven worldwide support centers to two, and gained international operations experience. At Sybase, Biery served as vice president of client services, overseeing technical support for more than 10,000 customers. Biery left Sybase for Israel-based mobile workforce management software company, ViryaNet, Inc., where he served as vice president of operations and professional services for North America and helped lead the company to a successful IPO in 2000.

Biery earned a bachelor's degree in business administration at the University of Akron. A recipient of the Mass Software Council's Mentor Program Award, he is a frequent speaker on the topics of technical support and customer service.

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