Medanta – The Medicity
The Medicity is one of India’s largest multi-super specialty institutes located in Gurgaon, a bustling town in the National Capital Region. Founded by eminent cardiac surgeon, Dr. Naresh Trehan, the institution has been envisioned with the aim of bringing to India the highest standards of medical care along with clinical research, education and training.
Spread across 43 acres, the institute includes a research center, medical and nursing school. It has 1250 beds including 350 critical care beds and 45 operation theatres catering to over 20 specialties. Medanta houses six centers of excellence which will provide medical intelligentsia with cutting-edge technology and state-of-the-art infrastructure, supported by a well-integrated and comprehensive information system. Medanta is today 2900 strong, growing exponentially, with all employees working out of a single location.
Business challenges foreseen
It is critical to have real-time visibility into the workforce, since in the healthcare sector, employees are the most critical asset and also one of the largest components of costs. Hence, right from its inception, Medanta realized the importance of having a real-time visibility into the workforce that needs to work 24x7. For Medanta, it was critical to make sure that the right set of people were available at the right place and the right time. Medanta understood that.
Dr Naresh Trehan, Chairman & Managing Director of Medanta says, “We have built an institution which matches the highest standards of healthcare delivery across the world and we realize that quality of patient care and the reputation of the organisation is heavily dependent on the frontline workforce. Hence, during inception, apart from solutions like ERP and HIS we also wanted to deploy a best-of-breed workforce management solution to plan and manage workforce in real-time. We chose Kronos not only for their ability to meet our requirements but also for Kronos, as a global leader in healthcare, to bring in the best healthcare practices in use by healthcare organizations worldwide.”
Medanta being a green field healthcare provider and having the core team in place, had envisaged the system to face the anticipated industry challenges and to be future-ready. Hence, the team kept workforce management requirements at the top while selecting various automation solutions for running the hospital. They knew that with the start of the hospital, the employee size would exponentially grow. It would be critical keeping track of employees — everyone from physicians to nurses and other support staff. Also managing the payroll of all categories of employees with varying pay rules, leave rules and schedules would be a huge challenge and a task for HR.
Scalability and end-to-end solution are the deciding factors
After evaluating quite a few workforce management solutions, Medanta chose Kronos since the solution provides the ability to scale up to the requirements and also is a proven leader in the global healthcare industry. Medanta expected Kronos to not only automate but also to bring in best practices from healthcare organizations the world over.
Medanta made the decision to implement Kronos Workforce Timekeeper, Scheduling and Leave software, and the powerful Time and Leave management component including pattern based scheduling of the Kronos Workforce Central® suite. Medanta is excited about the possibilities of improved deployments, better efficiencies, reduced errors Medanta – The Medicity “As we continue to grow, automated scheduling is going to become more of a concern when it comes to finding the right person at the right time and at the right place. We know we can count on Kronos to help us manage it. It’s going to be a really competitive advantage for us.” Mr. Arun Datta, Head HR and better quality care that a tool like Kronos would bring in. “In healthcare environment we do not have the luxury of managing departments or wards without replacing an absentee with another employee with similar skills. Hence the need to accurately schedule employees and track them in real-time is of paramount importance to quality care. Kronos was able to offer us this facility through intelligent scheduling. We have also avoided the pitfalls of managing a large workforce like payroll leakages, lack of visibility, inefficient workforce processes by deploying Kronos’ end-to-end solution right from start of hospital operations. That’s very important for a growing healthcare organization of our size and Kronos has helped us achieve the same.” said Mr. Arun Datta, Head HR, Medanta.
The integrated suite proved to be a wise choice as it eliminated manual processing and possible leakages, improving discipline, streamlining the time-to-pay process, and achieving control and visibility in the organization since its inception. The solution also helped in tracking employee schedules which further helped Medanta in better deploying its workforce.
Kronos Workforce Central delivers business benefits
The diversity in the workforce in a healthcare organization requires an enormous effort and flexibility of the system to handle different kinds of employees and rules associated with them with respect to pay packages and accruals. They have to consider doctors, nurses and paramedics, who all demand different rules to be considered before processing the payroll.
With the Kronos Workforce Central suite solution, Medanta has achieved the benefits it had hoped for. There has been an almost negligible degree of payroll leakage due to accuracy of information and availability of the same on a real time basis. Hence, it reduced the efforts of generating payroll data as it is seamlessly integrated, thereby, reducing the efforts of the HR department to reconcile data from multiple systems. Also, the availability of real time information has helped managers to take informed and quicker decisions which can be critical in a healthcare environment.
Medanta has also utilized the capabilities of the Kronos 4500 terminals to provide simple ATM like kiosk based self-service to nursing and paramedical staff. It has brought in transparency into the system. Employees can view their punch details, view leave balance, apply for leave and do more. This has also potentially helped in the cause of improving employee motivation.
Way forward
After achieving the first milestone i.e. automating the workforce management processes, Medanta is now evaluating the Kronos Workforce Scheduling tool. The Kronos Workforce Scheduling tool will use the forecast census and acuity provided and generates the most optimal schedule for nursing and paramedical staff. This will help the organization to improve the deployment and deliver more with less by reducing areas of understaffing and overstaffing. The solution will empower Medanta’s supervisors/nursing managers to generate system- prompted schedules considering all the organizational rules, policies, patient census and acuity to auto-generate schedules for employees as per demand.
SUMMARY
Business Type: Healthcare provider
Employees: 2,900+
Locations: 1
Products: Workforce Timekeeper™ Workforce Accruals™ Workforce Connect™ Workforce Manager™ Workforce Employee™ Kronos 4500 Touch ID™
“We chose Kronos not only for their ability to meet our requirements but also for Kronos, as a global leader in healthcare, to bring in the best healthcare practices in use by healthcare organizations worldwide.” Dr Naresh Trehan, Chairman & Managing Director
Kronos Systems India Private Ltd. Tridib Level 2, Unit 1 Bagmane Tech Park C V Raman Nagar Bangalore 560 093 Tel: +91 80 43340500 www.kronos.in ©2010, Kronos Incorporated. Kronos, the Kronos logo, and Workforce Central are registered trademarks and Workforce Timekeeper, Workforce Accruals, Workforce Connect, Workforce Manager, Workforce Employee, and Kronos 4500 Touch ID are trademarks of Kronos Incorporated or a related company. All other product and company names mentioned are used for identification purposes only and may be the trademarks of their respective owners. All specifications are subject to change. All rights reserved.