Employee absence and turnover is one of the biggest challenges facing the business process outsourcing (BPO) industry in India. In fact, statistics show that:
- Almost 20 percent of payroll costs are attributed to employee absence (both excused and unexcused)--a significant amount considering payroll costs average 60 percent of overall expenses
- Ineffective processes to manage time and attendance, scheduling, and leave may contribute to an additional loss of 4 percent to 7 percent of payroll.
These numbers make it clear that BPOs must have an optimal process in place to manage their workforce. But the reality is that most BPOs have only invested in workforce management solutions to manage their voice business. This makes it extremely difficult to track employees work for non-voice related processes, which is becoming an increasinlyg larger piece of the business pie.
That's where a Kronos Workforce Management solution for BPOs can help. Kronos automates all of your voice and non-voice related workforce management processes including payroll-- eliminating payroll inefficiencies and potential leakages.
Kronos for Voice and Non-Voice Processes
Kronos workforce management solutions automate pay rules for voice and non-voice processes based on schedules and actual time worked (like OT, shift allowances, holiday allowances, zones of working, on-call allowances, compensatory offs, etc.) specific to each process and specific to each country. And it minimises compliance risk by automating and managing labour compliances across countries.
For voice processes, Kronos seamlessly integrates with payroll systems and voice optimisation solutions like Aspect, IEX, and Blue Pumpkin to import schedules and hours worked. This provides an accurate calculation of the amount of payable time for all employees in accordance with the labor laws of each country. For non-voice processes, Kronos provides its own tracking device or integrates with a variety of employee tracking tools so that you can track these employees which a greater degree of accuracy. It also provides the real-time data you need to manage employee absence so you immediately improve productivity.
Kronos has all of the tools that BPOs need to:
- Improve productivity
- Cut costs
- Minimise compliance risk.
- Reduce turnover
- Better manage employee absence
To learn more about a Kronos BPO solution, please call +91 80 4334 0500.