Kronos Achieves Excellence in Customer Satisfaction for 11th Consecutive Year
CHELMSFORD, Mass., May 3, 2011 — Kronos Incorporated today announced that it has received the NorthFace ScoreBoard Award℠ from the Omega Management Group Corp. for excellence in customer satisfaction for 2010. Omega presents the NorthFace ScoreBoard Award annually to organizations that consistently exceed customer expectations during the preceding year, as rated by their customers.
News Facts
- Results from Omega Management Group show that 99 percent of organizations responded positively when asked if Kronos® understands their problem. Additionally, 92 percent of respondents said that Kronos is a leader in workforce management solutions and are satisfied with the software product's features and functionality.
- Kronos has received the Omega NorthFace ScoreBoard Award every year since the program’s inception in 2001, and is one of only three organizations to do so.
Supporting Quotes
- Chris Todd, vice president of services, Kronos
"Kronos is honored to receive the Omega award. Our promise to each of our customers is that we deliver the experience you expect. We do this by delivering workforce management solutions that are easy to own, manage, and use and supporting them with excellent service. Receiving this award based on customer feedback confirms that we’re delivering on that promise."
- John Alexander Maraganis, president and CEO, Omega Management Group
"The NorthFace ScoreBoard Award recognizes organizations who not only offer exemplary customer service, but who also center their existence on a deep commitment to exceeding customer expectation. To be a recipient of this award for 11 years and to achieve 99 percent positive feedback indicates that Kronos is a leader in managing the customer experience and satisfying customer needs with exceptional workforce management solutions."
Supporting Resources
About Kronos Incorporated
Kronos is the global leader in workforce management solutions that enable organizations to control labor costs, minimize compliance risk, and improve workforce productivity. Tens of thousands of organizations in 60 countries — including more than half of the Fortune 1000® — use Kronos time and attendance, scheduling, absence management, HR and payroll, hiring, and labor analytics applications. To learn how Kronos uniquely delivers complete automation and high-quality information in an easy-to-use solution, visit www.kronos.com.
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© 2011 Kronos Incorporated. All rights reserved.Kronos is a registered trademark of Kronos Incorporated or a related company. All other trademarks are property of their respective owners.
Contact
Kate Matheson
Kronos Incorporated
+1 978.947.4135
Kathryn.matheson@kronos.com