Support Services

Protect your Kronos investment and improve business performance with comprehensive technical and customer support services for everyone from IT to new hires. With our tailored service plans you’ll enjoy the peace of mind that comes from award-winning customer support.

Choose from Gold, Platinum, and Platinum Plus plans that provide increasing levels of support. Our dedicated teams help you keep your Kronos applications running smoothly and continually returning value. And information tools on our self-help portal add to the telephone, and remote support you have under each plan.

 

Support Services	Software			Equipment
Plus Services Features
Technical Account Manager 24 x 7
Technical Account Manager 8 a.m.-5 p.m. local time (M-F)
Proactive Preventive Support
Complete Issue Tracking and Management
Site Visit
Phone Support
24 hours - 7 days a week
8 a.m.-5 p.m. local time (M-F)
Web-Based Expertise
Technical Advisories
Service Case Studies
Learning Quick Tips
Technical Insider
Software Assurance
Patches
Service Packs
Upgrades
Web-Based Information
Knowledge Base
FAQs
eCase Management
Documentation
Customer Forums
Secure File Transfer
Remote Support
Depot Services
Return and Repair