Aberdeen Group - Workforce Scheduling 2011 - Automation Drives Accuracy, Efficiency and Business Outcomes

This report, based on data from more than 200 organisations, builds on Aberdeen's previous research by examining how best-in-class organisations leverage workforce scheduling capabilities and technologies to impact organisational goals.

Analysis of the survey data, collected in 2011, builds the business case for automation, empowering employees through shift bidding/swapping, and taking advantage of scheduling optimisation tools.