In the public sector, senior leaders are working to implement large-scale changes that will lead to organisational efficiencies, accountability, compliance, and transparency — all with fewer resources than ever before.

Leveraging enterprise technology solutions, such as workforce management, can be an effective way to achieve these goals and provide a strong ROI, but only when employees begin to do their jobs differently and effectively utilise the technology.

When asked what the number one measurement is for successful change, the consistent answer is behavioral change within the organisation.