Fast-growing technology trends such as IT consumerisation, big data and cloud computing give new meaning to workforce management software, and offer more value to the business. Forces beyond IT’s control are influencing business requirements and, subsequently, IT spending. Users are more tech-savvy than ever before, thanks in large part to IT consumerisation. That, along with big data and cloud computing, offers a number of business benefits. The challenge to IT is to harness these trends to reap their value, but ensure proper governance, security and compliance. Innovations in workforce management software enable IT organisations to do just that. Vendors are incorporating capabilities and features to take advantage of these trends, to the benefit of both the business and IT organisation.