The future of retail is all about customers and the retailer’s ability to serve and inspire them. With the freedom they’ve come to expect from the digital age, they demand anytime, anywhere service. Customers today are in more control of the retail experience than ever. And they expect the retailer’s workforce to be as mobile, agile, and informed as they are. They are savvier and more fickle than ever, which means one bad experience and the brand can be abandoned. Find out how today’s leading retailers are responding to these shifting customer expectations by differentiating themselves not just on price, but on the customer experience.