Resources & Insights

Your hard work is paying off. Customers recognise your brand and the great products and services you deliver, but at what cost is growth delivered?

Growth is good – right? Your hard work is paying off. Customers recognise your brand and the great products and services you deliver, but at what cost is growth delivered?

Aberdeen builds the business case for automation, empowering employees through shift bidding/swapping, and taking advantage of scheduling optimisation tools.

Learn how to control labour costs and improve workforce productivity with Kronos Workforce Analytics.

Learn how Kronos Workforce Analytics delivers centralised visibility into labour data, enabling organisations to make fact-based decisions that reduce costs, improve productivity — and boost the bottom line.

Learn about underlying challenges, strategies, and technology enablers inherent in an integrated store-level workforce strategy and how integration benefit retailers.

An automated workforce management solution can help you control costs, minimise compliance risk and improve workforce productivity. But how do you get it on your executives’ radar and acquire their critical buy-in? The answer is to prepare a formal business case. This guide walks you step-by-step through the process of gathering the insight, evidence and support you’ll need to present a persuasive proposal for change that will successfully capture the attention of your executive decision makers.

A bad shopping experience not only puts a retailer at risk of losing that customer — it also means the potential loss of all of that customer’s friends, co-workers, and other contacts — people who have never even visited the store. When service outweighs value and the impact of a negative experience in your store contributes to your competitor's business, a retailer should consider boosting service through workforce management. The secret to delivering customer satisfaction is a superior workforce. And the secret to a superior retail workforce lies in enhancing the entire employee management process — hiring the right associate, implementing self-service, setting optimal schedules, and continuously improving operations as the marketplace evolves. That makes an advanced workforce management system a critical contributor to creating a standout customer experience.

Download this eBook and learn how every employee in your company - from sales to department heads, IT and business staff - with the use of technologies to maximise productivity, can increase efficiency.

Learn how best-of-breed solutions are better than ERP extensions for managing workforce in Retail Industries.